Privacy Policy
Last updated: January 2025
1. Information We Collect
We collect information that you provide directly to us when using CaptionFlow:
- Account Information: Email address, name, and password when you create an account
- Usage Data: Video descriptions, platform preferences, and generated content
- Payment Information: Billing details processed securely through our payment providers
- Technical Data: IP address, browser type, device information, and usage patterns
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI caption generation services
- Process your transactions and manage your subscription
- Send you technical notices, updates, and support messages
- Respond to your comments and questions
- Analyze usage patterns to improve our AI models and user experience
- Protect against fraudulent or unauthorized activity
3. AI Model Training
Your video descriptions and generated content may be used to improve our AI models. However:
- All data is anonymized and aggregated before being used for training
- We never share your personal information with third-party AI providers
- You can opt-out of AI training by contacting our support team
4. Information Sharing
We do not sell your personal information. We may share your information only in these limited circumstances:
- Service Providers: Third parties who help us operate our Service (payment processing, hosting, analytics)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Regular security audits and penetration testing
- Secure authentication and password hashing
- Limited employee access to personal information
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access and download your personal information
- Correct inaccurate or incomplete data
- Delete your account and associated data
- Object to or restrict certain processing activities
- Data portability (receive your data in a structured format)
To exercise these rights, please contact us at privacy@captionflow.com
7. Cookies and Tracking
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Understand how you use our Service
- Improve your user experience
- Analyze traffic and usage patterns
You can control cookies through your browser settings.
8. Children's Privacy
CaptionFlow is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
Email: privacy@captionflow.app
Address: CaptionFlow, Inc.