Refund Policy
30-Day Money-Back Guarantee
Our Commitment to You
At CaptionFlow, we stand behind the quality of our AI-powered caption generation service. We want you to be completely satisfied with your purchase. That's why we offer a straightforward 30-day money-back guarantee.
30-Day Money-Back Guarantee
If you're not completely satisfied with CaptionFlow Pro, you can request a full refund within 30 days of your initial purchase. No questions asked.
Eligibility Requirements:
- Refund request must be made within 30 days of your initial purchase
- Applies to first-time Pro plan subscribers only
- Account must be in good standing (no policy violations)
How to Request a Refund
Requesting a refund is simple:
- Contact Support: Email us at support@captionflow.app with your account email and purchase details
- Verification: We'll verify your account and purchase date
- Processing: Refunds are processed within 5-7 business days
- Confirmation: You'll receive an email confirmation once the refund is complete
Refund Method
Refunds will be issued to your original payment method:
- Credit/Debit Card: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfer: 7-14 business days (depending on your bank)
What's Not Covered
Please note the following situations are not eligible for refunds:
- Requests made after the 30-day period
- Renewal subscriptions (only initial purchase is eligible)
- Accounts banned for violating our Terms of Service
- Free plan users (no purchase to refund)
- Partial month refunds after the 30-day period
Subscription Cancellation
If you want to cancel your subscription without requesting a refund:
- You can cancel anytime through your account settings
- You'll retain Pro access until the end of your billing period
- No refund will be issued for the remaining time
- You can reactivate your subscription at any time
Fair Use Policy
We trust our users, but we reserve the right to deny refunds if we detect:
- Abuse of our refund policy (multiple accounts, repeated refund requests)
- Excessive usage that indicates satisfaction with the service
- Fraudulent activity or chargeback abuse
Need Help Instead?
Before requesting a refund, consider reaching out to our support team. We're here to help with:
- Technical issues or bugs
- Questions about features
- Tips for getting better results
- Account or billing questions
Contact us at support@captionflow.app
Questions?
If you have any questions about our refund policy, please don't hesitate to contact us:
Email: support@captionflow.app
Response Time: Within 24 hours