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Support Center
We're here to help you succeed
How Can We Help?
Whether you're experiencing technical issues, have questions about features, or need billing assistance, our support team is ready to help you get the most out of CaptionFlow.
Common Support Topics
Account Issues
Login problems, password reset, account settings
Billing & Subscriptions
Payment issues, plan upgrades, cancellations, refunds
Technical Support
Generation errors, API issues, performance problems
Feature Questions
How to use features, best practices, tips & tricks
Response Times
- Email Support: Within 24 hours (usually much faster)
- Pro Users: Priority support with faster response times
- Critical Issues: We respond to urgent matters immediately
Before Contacting Support
To help us assist you faster, please include:
- Your account email address
- A detailed description of the issue
- Screenshots or error messages (if applicable)
- Steps to reproduce the problem
- Browser and device information
Additional Resources
Still Need Help?
Our support team is standing by to assist you
Email Support